After your program has launched, use our community portal to connect with other Socrata customers. Or, check out our online help and knowledge center for quick and easy answers. And when you need to talk to someone, give us a call. We’re available via phone on weekdays from 6 am PT/9 am ET through 6 pm PT/9 pm ET, and any customer can log issues or questions online 24/7.
Socrata’s ongoing Support Services provides the guidance to keep your team moving forward in their continuous evolution through the maturity stages. We offer packages to fit the ways you prefer to connect, from a basic program with limited services to a fully supported solution in our Platinum program. We also offer a Managed care program for more customized solutions that require a full system support program.
Support Service Packages
|Online Knowledge Base|
|Service Level Agreement|
|Coaching||30 hours||75 hours||150 hours|
|Dedicated Support Specialist|
|Additional Support Services|
|Customer Development Program|
*12×5 defined as: 6:00am – 6:00pm U.S. Pacific Standard Time, Monday-Friday, excluding U.S. Federal Holidays (Business Hours)
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