Once a framework has been established and data has been collected, many strong programs continue to evolve by establishing goals and measurements of success.
Useful goals should be:
- Well-defined: Address the strategies the department will employ to use department resources most effectively, and explain how the department will improve services for constituents. Some examples of specific goals would be to reduce overtime, increase acres of land using cover crops, or reduce error rates in the administration of benefits.
- Measurable: Ensure that you are able to measure your results to show you’ve met (or not met) your goals. Being able to align data with your goals brings credibility to your efforts.
- Clear about timeframe: Giving each goal a timeline improves accountability internally and externally. Build in time for reevaluation, progress reporting, and check-ins.
Short, Intermediate, and Long-Term Goals
These goals are loftier, and can be achieved in the next four to 20 years. Driven by outcomes that are easily identified and of high value, equally, among government stakeholders and the public. These goals are most effective if they create a forcing mechanism for cross-department, or multi-departmental collaboration.
- Reduce violent crime by 20% by 2025
- Decrease the infant mortality rate by 10% by 2025
- Improve 8th grade reading and math test scores by 20% by 2022