Open Perfomance FAQ

What if my goals aren’t time bound or don’t have a target value?
The best practice is to set time bounds and targets for your goals, because it improves accountability and provides a framework for continued re-evaluation and discussion around what you are measuring. However, it is not critical and often times you can begin just by measuring something until you have more data to make an informed decision about what target and timeframe are a best fit.
How frequently should my data be updated?
Ideally, as frequently as the data itself is updated. For example, if you are tracking the number of potholes fixed and you have city workers fixing potholes every week, then a weekly update will be the most accurate representation of how you are performing as a city. The less frequent updates of data, the harder it will be to keep track of how you are doing and understand what the impact of process changes might be.
Does everything we make have to be published to the public?
No! Almost always, performance management programs begin internally while you collect data and determine what you can and need to track, before you publish your plan to the public.

What’s Next

Wherever you are on your journey — whether you are just starting to consider creating an open performance program, or if your program has evolved over the past decade, we hope that you’ll continue to be a part of the conversation. This document reflects what’s happening right now. Governments are improving and evolving everyday. After hearing from your peers, we hope that you’re encouraged to take the next step forward with Open Performance.