Socrata Blueprint

Blueprint seeks to lead, mentor, support, and partner with customers in the public sector to ensure their transformation to a smart government making data-driven decisions. We help you connect your agency with your community so you can work together to solve problems. Our proven methodology delivers results in each phase of your roadmap as we guide you from the maturity level of an eGovernment all the way to becoming a smart government.

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Blueprint is more than a methodology

Consulting

Our consultants are certified experts in Blueprint. They ensure every customer has a strategic roadmap aligned to their government’s top goals and objectives. The team mentors and guides customers in using the Socrata Data Platform to share quality data, better understand how they are doing in delivering to their goals and objectives, and provide insights into what’s working and not working within their services and programs. You can count on our program managers, data analysts, scientists, and developers to help you build a sustainable data-as-a-service platform that will transform how you serve your community.

Education

Your Socrata Solution is only as good as the people you have managing it, and unfortunately passing the tribal knowledge along to the rest of the team can be challenging with limited time and resources. Socrata’s new Education program is designed to ensure your team gets the most from your Data-As-A-Service platform investment. Our qualified, certified instructors are well versed in creating the right education plans that equip your team members based on skill and experience levels.  We are committed to providing a world class education experience that transform your organization to unlock the power of data to make more data-driven decisions.

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Why education?

With an Education Package, you’re ensuring that all of your Socrata users have access to the training they need to do their jobs – whenever they need it. There’s no limit to the number of times classes can be taken, allowing users to repeat classes when they need a refresher or update on new features. There are no seat licenses either, so you can onboard new Socrata users at any time as your program grows to include new team members, departments, or agencies.

The education program content is ideal for:

  • Program managers and administrators – get the most out of your investment by making sure you know how to leverage every feature in your Socrata stack, or get a closer look at a new solution you’re considering adding
  • Newly added team members – get up to speed quickly and start making an impact the day after training
  • Other agency team members – make better data-driven decisions across agency lines by training other PMs on the Socrata stack so they can take advantage of the technology as well

Education annual subscription programs

Standard

The Standard Education Program includes unlimited access to all of the Socrata live and on-demand courses via the education portal at learn.socrata.com

Premium

The Premium Education Program can be added to the Standard Education Program and includes:

  • Up to 10 hours of Socrata virtual instructor-led, education courses tailored with your data, workflows, and use cases taught twice per year and recorded
  • Four + days per year of onsite Socrata Education (2 + days twice per year) including travel

Custom

Let Socrata create custom education for your program. We create live training courses that we can deliver or we can conduct train-the-trainers for your training staff. We can create video-based and interactive courseware for you to put into your own Learning Management System.

What’s included

Education packages are year-long programs of both guided and self-learning designed to build expertise and competence.

  • Unlimited access for your users to attend any course included in your package, anytime that it’s offered
  • A mix of virtual, self-led, and in-person training modules on solution features and methodology

Support

Socrata is committed to ensuring your solution’s success. That’s why we offer comprehensive Customer Support Programs that provide your organization with dedicated Consulting Coaches and Support Specialists. These experts can troubleshoot and resolve unexpected issues as well as provide valuable knowledge and recommendations that will help your program flourish. With four tiers of coverage, it’s easy to select a support program that aligns with your organization’s needs.

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What you’ll get with Socrata customer support

Your annual membership gives all of your organization’s Socrata users access to valuable assistance and guidance. Support Specialists are on hand to resolve issues quickly and within the outlined Support Program timeline. Coaches work one-on-one with your team through phone or video consultations ensuring they receive the custom, targeted guidance to your specific Socrata solution needs.

The Socrata Customer Support Program provides:

  • Complete support coverage: Guaranteed help, when and how you need it. Between our Support Specialists and the online Socrata Knowledge Base, you’ll have access to the resources you need to keep your program working smoothly.
  • Responsive issue resolution: Get timely responses to support issues, with issues prioritized and addressed within your support program’s Service Level Agreement.
  • Supplemental coaching: When you have questions about topics like data ingress, publishing datasets, curating visualizations, or creating stories, your dedicated coaching hours kick in to help. This post-launch, off-site consulting support helps your team get the most out of your Socrata solution with one-on-one guidance on specific how-to topics, configuration issues, or best practice recommendations.

The Socrata Customer Support Program will help you:

  • Access Socrata’s expert resources to resolve issues and questions quickly
  • Guarantee prioritized issue resolution within your organization’s timeline
  • Supplement the online Socrata Knowledge Base with help from a Support Specialist via phone or online
  • Access additional subject matter expertise by working with a Socrata Certified Coach
  • Ensure your entire team is well supported and getting the most from your Socrata data-as-a-service platform investment

Support Programs

  Basic Silver Gold Platinum
Online Support
Phone Support
Online Knowledge Base
SLA Commitments  
Socrata Coaching Hours   30 hours 75 hours 150 hours
Dedicated Support Specialist      

What’s included:

Choose the annual Socrata Customer Support Program that fits your organization’s needs. Each program offers:

  • Service Level Agreement (“SLA”) commitments and support options that fit the needs of your organization
  • A mix of phone, virtual, online, and coaching support, depending on your package
  • Basic support is included with all Socrata solutions, other programs are paid programs based on a percentage of your Socrata license subscription

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