Why Having a Single Access Point for Data Matters
The amount of data governments generate is stunning — each day, gigabyte after gigabyte pours in. This valuable information helps lead to a deeper understanding of the complex issues facing citizens, and allows governments to both develop solutions for these concerns, then measure their effectiveness.
Standing in the way of gaining operational efficiency and enterprise-wide insights from the data government collect is the way that data is stored and the difficulty in sharing it. Information comes through numerous systems, each designed to support a purpose or service, but not crafted to communicate with any other data-collecting systems.
Silos Prevent Data Sharing Across Departments
The end result: Silos. When data is collected and used on a department — or agency — level, it ignores the complex reality of the issues facing governments. Namely, the issues and projects governments work on do not typically fall neatly within an organizational structure — rather, several departments are involved in any given situation.
Information comes through numerous systems, each designed to support a purpose or service, but not crafted to communicate with any other data-collecting systems.
Take an abandoned building. Is that something solely for the Housing Department’s code enforcement inspector to deal with? Other departments also benefit from being aware of an abandoned building — the police, for instance, may want to know for safety-related reasons, while an Economic Development Department may be aware of a revitalization program.
With siloes in place, as a code inspector reports the building, only one department gains awareness, and other interested parties who could potentially use the knowledge of the building to improve their service delivery, are not informed.
How SCGC Can Help
As governments have moved to release data on portals that are open to the public, they’ve often discovered that the biggest consumers of this data were government employees, who could now readily access information stored and siloed in other departments.
Socrata’s newest solution — Socracta Connected Government Cloud (SCGC) — doesn’t affect how governments collect data. That remains the same. What SCGC changes is government’s ability to easily share data throughout the enterprise, with thoughtful layers of security and sharing protocols that ensure the right people have access to information.
With the ability to access data at a one-stop shop, rather than getting reports from IT or through inter-departmental requests, government employees can work collaboratively, gaining insight and improving service delivery and operational efficiency.
Watch this webinar for an introduction to SCGC and a demo of its core features.