Improving Operations and Service Delivery in Corona, California

July 20, 2018 8:22 am PST | Data as a Service

With the launch of Corona Open Performance, the city of Corona, California, is reinforcing its commitment to transparency and accountability. 

The dashboard helps bring the city’s data to life for the public, allowing them to see the status of construction projects, planned sidewalk repairs, where tax dollars are spent, and how many people are visiting the library (nearly 200,000 since the start of this year). Corona’s data site is also instrumental in allowing the city’s departments to operate more efficiently and deliver residents the best possible service.

 

Corona, CA Open Performance Site

 

Enabling Smart Decisions 

City Manager Darrell Talbert says, “Making data-driven decisions, ensuring access to key data analytics in real time, and providing data visualizations to fuel citizen engagement are now mission critical for sustaining and improving current service levels for our community.”

Indeed, the city has a history of centering decisions around data and facts to create operational efficiencies and achieve better service delivery. The Department of Water and Power, for example, tracked call volume during power outages and used that information to develop a digital power outage map to pinpoint outage locations and provide hourly status updates to residents. This reduced call volume by 20 percent and allowed staff to conduct critical work instead of being on the phones.

 

“Making data-driven decisions, ensuring access to key data analytics in real time, and providing data visualizations to fuel citizen engagement are now mission critical for sustaining and improving current service levels for our community.” —City Manager Darrell Talbert 

 

Making Data Accessible to Residents 

The open data portal presents a vast amount of city information to residents in visually appealing ways. Presenting data in this way takes it beyond merely available to something that provides insight and is actionable in ways the city may not even have envisioned. Users can download any of the 91 available and machine-readable datasets, something that enables businesses, researchers, or other organizations to use the data to build apps and create innovative solutions.

The public can embed Corona’s datasets into other websites, flag datasets to watch or compare, and view information in the form of maps, charts, or graphs. The technology behind the site ensures that large amounts of data is streamlined and delivered in a rapid, organized, and easy-to-use manner. Popular datasets include library and recreation patronage, See-Click-Fix reports, finance, business licenses, and police and fire activity.

 

Corona Data Portal Map

 

Citizens can also use the site to access:

  • Citizen Receipt. Through the Citizen Tax Receipt app, residents can see exactly where their tax dollars go and in what proportion.
  • What Works Cities. The initiative provides technical assistance from world-class experts to build Corona’s capacity to enhance data’s use in addressing local issues.
  • Construction Projects Story Map. Detailed maps give citizens a clear view of where projects are taking place in their neighborhoods and around the city.

The Corona Open Performance Platform will continue to evolve to include additional data sets as they become available.

Take a look at Socrata's Open Performance Guide for advice and tips from fellow governments on how to run a successful measurement program.


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