How CountyStat Transformed Montgomery County

March 15, 2016 12:01 pm PDT | Effective Governing

Montgomery County, Md., has made huge strides in their open performance management program which began in 2007. Last year, they redesigned their CountyStat program, powered by Socrata, to share more than open data with citizens and constituents. CountyStat now allows users to embed charts and graphs into external websites, includes information about the functions of county departments, houses presentations from past meetings, and allows users to RSVP for upcoming meetings. Montgomery County is winning awards left and right due to their innovation and work in building a more transparent government. In 2015, they were one of the Center for Digital Government and the National Association of Counties Digital Counties Survey winners.

CountyStat puts accountability and informing residents front and center, with information on everything from leaf collection points to employee sick days readily available. Wondering precisely how many people are dissatisfied with Ride On bus service? CountyStat tracks 311 data, so the number can be easily identified: 23.7 complaints per 100,000 riders. CountyStat also tracks residential permits — as well as the average wait time, 19 days, that it takes to receive the permit. 

CountyStat Ride On Complains

Montgomery County took on the challenge of using data to reduce pedestrian fatalities. CountyStat collaborated with law enforcement officers, engineering, and public information staff to identify high incident areas to understand where to focus their resources. With this data, the county was able to reduce pedestrian fatalities by an astounding 68 percent.

Want to learn more? Check out our new Open Data Performance Guide that curates the best advice from even more cities, counties, and states running successful measurement programs.

See the guide


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